Oxford Health Plans > Brokers Resources > On-Call

24 Hour Nurse Line
Oxford On-Call

When you're worried about someone you love at 2 a.m., you want to talk to someone who can help. That's exactly what you get with Oxford On-Call. 24 hours a day, 365 days a year, you can speak with an informed, registered nurse who is available to offer suggestions and guide you to the most appropriate source of care. brand image 6

Oxford On-Call nurses can:
  • Identify caller symptoms and recommend next steps using one of the most advanced patient assessment systems available.
  • Pose a series of questions derived from clinically tested algorithms.
  • Recommend a visit to an emergency room, suggest an appointment with a physician, or suggest how to care for a problem at home.
  • Refer Members directly to specialists when medically appropriate.
  • Make follow-up calls to promote continuity of care.
  • Keep primary care physicians informed by faxing call records.
If you are a Member and you need to reach Oxford On-Call, please call 800-201-4911.