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Customer Service Statistics

We understand how crucial it is to provide timely, accountable service whenever our customers contact us.

We're constantly evaluating, testing, and rebuilding our Customer Service operations in order to provide our customers with the best service. Here's how we're doing:

 
March 2004 Average
Answer rate:
97%
Average speed to answer:
29 seconds
Claims turnaround time:
18.8 days

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