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Oxford Health Plans (HMO) Ranked Top Health Plan in New York City/Long Island Area

June 15 /PRNewswire/ -- Oxford Health Plans (HMO), Inc. (NYSE: OHP) today announced that it has been ranked the top health plan in the New York City/Long Island area according to an independent study of health plan quality conducted by customer satisfaction expert J. D. Power and Associates and healthcare expert The MEDSTAT Group.

"This is great news for everyone associated with Oxford, especially our employees who continue to show every day that this is a great health plan and our participating providers who deliver top-tier health care services to over two million of our members," said Dr. Norman C. Payson, chairman and chief executive officer of Oxford Health Plans. "What makes this study truly important is that it covers all types of health plans throughout our coverage area - HMOs, point of service plans, and traditional indemnity plans. It is gratifying for us to be singled out as the top health plan by those who know us best."

The MEDSTAT Quality Catalyst Program(TM) Enrollee study is an annual study, developed by The MEDSTAT Group in alliance with researchers at the New England Medical Center and J.D. Power and Associates, includes ratings of health plan performance by members who rely on the health plan for services. More than 31,000 health plan enrollees participated in the 1998 study and 181 health plans in 20 markets across the country were rated. Questions covered every aspect of consumers' experience with their health plans. The four categories deemed most important to members in determining health plan performance are:

  • Choice of providers - adequate number of quality physicians from which to choose and ease of making a selection;
  • Confidence in the plan - confidence or trust that the plan will provide needed services in the future, including in serious or catastrophic health situations;
  • Physician care - listening skills and attentiveness of physicians and other healthcare professionals working on behalf of the plan; and
  • Time pressures - appearance of physicians and staff being rushed or overworked.
J. D. Power and Associates, one of the world's premier marketing information firms, is known for its expertise in the area of consumer satisfaction measurement; The MEDSTAT Group specializes in the strategic application of healthcare information; and the New England Medical Center has an extensive background in surveying the patient and physician population through its Primary Care Outcomes Research Institute.

This marks the second time in recent months that Oxford has been recognized for providing quality health care coverage. Recently New York magazine published its survey of "The Best Doctors in New York." Of the 923 physicians identified by the magazine as being affiliated with an HMO, over 770, or better than four out of five, participated in Oxford Health Plan networks. Based on Oxford's analysis of the data provided by New York, the insurer with the second highest number of "best doctors" has 530 doctors in its network, 45% fewer than Oxford.