Provider Services

1-800-666-1353

To reach a service associate, please call 1-800-666-1353 to be connnected to a service associate who can assist you.

Oxford On-Call ®

1-800-201-4911 (24 hours a day, seven days a week)

Registered nurses offer healthcare guidance or direct you to the appropriate level of care, around the clock.

Pharmacy Customer Service Line

1-800-444-6222 or the telephone number on the back of your health plan ID Card. (24 hours a day, seven days a week)

Customer Service is available to answer questions about your prescription drug coverage, 24 hours a day, seven days a week.

Mail Order Pharmacy

1-855-828-7716 (24 hours a day, seven days a week) If you are hearing impaired and require assistance, please call our TTY/TDD line at 1-800-498-5428.

This mail-order pharmacy service provides a cost-effective, convenient way for members with a mail-order prescription benefit to order certain maintenance medications.

Oxford Express ®

1-800-444-6222 (24 hours a day, seven days a week)

Touch-tone telephone options let you confirm eligibility, check the status of a claim or a referral, request a new health plan ID card or physician roster, and more.

Behavioral Health Line

1-800-201-6991 (8AM - 6PM, Mon - Fri)

Behavioral health coordinators provide information such as referrals to behavioral health providers or precertification for mental health or substance abuse services.

Technical Support (web-site issues)

1-800-811-0881 (8AM - 6PM, Mon - Fri)

For issues about this web-site, please review our Help section to see if your question is answered there. If the answer is not readily available, please call 1-800-811-0881.